Privacy Policy

Last updated 19 October 2026

Seriva Mountain Resort (“we”) runs this website and the resort’s Facebook Page. This policy explains what we collect when you message us or book with us, why we collect it, who processes it for us, how long we keep it and how you can ask us to delete it. We follow the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

Who we are

Seriva Mountain Resort, Sitio Lomboy, Brgy. Indahag, Cagayan de Oro 9000, Philippines.
Email: serivaresort97@gmail.com
Phone: 0955 366 1777

What we collect

  • Messages you send to our Facebook Page on Messenger.
  • Your name and public profile details that Facebook shares with us when you message the Page, such as your profile picture and your Facebook user ID for our Page.
  • Booking details you give us: the number of people, the type of event, the date and time, your contact number and any requests.

This website does not ask for personal information and does not set advertising or tracking cookies.

Why we use it

  • To answer your questions about dining, events, the pool and rates.
  • To take, confirm, change or cancel your booking.
  • To keep a record of what we agreed with you.

We do not sell your information and we do not use it for advertising.

Automatic replies

Our Messenger assistant reads incoming messages and drafts a reply. Our staff check and approve replies about bookings, prices and anything the assistant is unsure of. Some simple, factual replies, such as our opening hours, may be sent automatically.

Who processes it for us

  • Meta Platforms (Facebook and Messenger) carries your messages to us and back.
  • Cloudflare hosts this website and the Messenger assistant, and stores the assistant’s records.
  • Anthropic (Claude) reads message text to draft replies.

These companies may process data outside the Philippines. Each one handles it under its own data protection terms.

How long we keep it

  • The text of your messages: 30 days.
  • Booking and conversation records (who, when, what was agreed): 12 months.

After that we delete it. Meta keeps its own copy of the Messenger conversation under its own policy.

Your rights

Under the Data Privacy Act you have the right to be informed, to see the information we hold about you, to correct it, to object to its use, to have it deleted or blocked, to get a copy of it and to file a complaint with the National Privacy Commission (privacy.gov.ph). To use any of these rights, message our Facebook Page or email us.

Deleting your data

Our data deletion instructions explain how to ask us to delete your information.

Changes

If we change this policy we update this page and the date at the top.